Video: Lessons from the aviation industry when dealing with error

Jan Hagen’s research and teaching focus is on leadership. He is particularly interested to understand how teams and organizations deal with errors. He is currently studying the interaction of flight crews in the cockpits of airline and military aircrafts. His research received media coverage in outlets like the Financial Times, The Guardian, Forbes, Harvard Business Manager, Irish Times, Manager Magazin, Spiegel Online, and ZDF.

Error and Crisis Management

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