Jan Hagen is an associate professor at ESMT. Jan’s research and teaching focus is on leadership. He is particularly interested to understand how teams and organizations deal with errors. Apart from journal articles he published the book Confronting Mistakes – Lessons from the Aviation Industry when Dealing with Error (Palgrave Macmillan) in 2013. His research received media coverage in outlets like the BBC, The Economist, Financial Times, Frankfurter Allgemeine Zeitung, The Guardian, Forbes, Handelsblatt, Harvard Business Manager, Irish Times, Manager Magazin, Spiegel Online, and Sunday Times.
In management we tend to focus on success stories. But based on what we read and hear each day, it may be more interesting to learn how strong organizations get themselves involved in disasters or bankruptcies, despite the fact that their managers have solid professional backgrounds. As we all know, mistakes are unavoidable. Yet, in most organizations, it is rare for them to be thoroughly examined. An exception is the high-risk aviation industry, whose members have established a behavioral concept called Crew Resource Management and a culture of open communication when dealing with error.